AUSTRALIAN RETURNS

Need to make a return? We’re here to make things as easy as possible! Just select which returns option best suits you below. You can choose to return your DISSH purchase directly with us through our Standard Returns option, or you can opt for an instant refund with our returns partner Refundid. 

Option 1: Standard Returns

Returns within Australia can be processed via our online portal for AUD $9.15.  

Step 1: Visit the Australia Post Returns portal, which can be found here, to organise a standard return. 

Step 2: The portal will generate a return shipping label and direct you to your nearest postage facility. 

Step 3: Include a completed returns form within your parcel - you can print a copy form hereor handwrite the required information.  

 

Option 2: Get an Instant Refund with Refundid

Step 1: Enter your details below to get started 

Step 2: Once you've lodged your return, print off and complete the returns form hereand include it in your return 

Step 3: Print off your shipping label, stick it on your return and drop your parcel off at the closest drop-off point 

Returns

Please enter your order details to access your refund now

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To learn more about Refundid, please click here 

Don't want to use Refundid? Please click hereto organise a standard return 

*Please note, any orders that have been paid for via gift card are not eligible for Refundid returns. 

 

 

NEW ZEALAND & ASIA RETURNS

Any returns from New Zealand and Asia are at the expense of the customer. Please include our returns form and organise return shipping with your local courier. 

Return address: Unit 2/48 Eagleview Place, Eagle Farm, QLD, 4009, Australia.

Click to Download our Returns form

INTERNATIONAL RETURNS

For all other international returns, please visit www.dissh.com

 

DISSH RETURNS POLICY

If you change your mind for any reason within 30 days of receiving your order, we offer refunds or gift cards subject to the following conditions: 

ONLINE INSTORE RETURNS

Online orders can be returned in any of our local DISSH stores for a credit note or exchange only.

INSTORE RETURNS

Store purchases can be returned instore for a credit note or exchange for full priced items, or exchange only for sale items. Any store purchases sent back to our online warehouse will need to be returned at the cost of the customer. 

GARMENT RETURN CONDITIONS

The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

PROCESSING TIME FOR RETURNS

You will receive an email notification from your courier when our team has received your return. After receiving this notification, please allow up to 3-5 business days for your return to be finalised. You will receive a second email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed. If your item is eligible for a refund, the funds will be returned to the original form of payment.

EXCHANGES 

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions. 

EARRINGS

Due to sanitary reasons, we are unable to offer returns for earrings. 

SWIMWEAR

All swimwear must be tried on wearing undergarments and returned in the original swimwear bag. The protective hygiene strip must remain in place and will not be accepted if removed or altered. 

FACE MASKS

Due to sanitary reasons, we are unable to offer returns for face masks. 

SALE ITEM RETURNS

Sale items are only eligible for a gift card. 

FAULTY ITEM RETURNS

If you believe your item has a fault, please contact our Customer Service team at customerservice@dissh.com.au with your order number and images of the fault. Our team will work to resolve this with priority. 

PROMOTIONAL ITEM RETURNS

An full priced items purchased with a promotional code are eligible for a refund or gift card.  

RETURN TO SENDER PARCELS

If an order is returned due to an insufficient address, our Customer Service team will contact you to arrange re-delivery. Any customers who return an order and mark the parcel as Return to Sender will have the $9.15 shipping fee deducted from their return.