Returns

Not the one? It happens. We’re here to make things as easy as possible. You can choose to return your DISSH purchase for an instant refund with our returns partner Refundid (AU only), or you can go directly through our standard returns option below.  

 

Country

Not the one? It happens. We’re here to make things as easy as possible.

Return your order through the online portal powered by Refundid.

Your return options:

  1. Instant Refund with Refundid. Create an account with Refundid to receive your refund instantly. Find out more.
  2. Standard Refund. Receive a refund within 5 business days of arriving at our warehouse.
  3. Return to a DISSH Gift Card (we know you’ll find something else to love).

Sale items may be returned to a gift card only.

A return label can be purchased when lodging via the return portal at the cost outlined below:

Australia
Australia Post (Delivery: 3-5 business days) $10 AUD

Enter details below to get started

In-store purchases of full-priced and sale items can be returned in-store for a gift card or exchange, or online for a gift card only within 14 days of purchase in line with our returns policy.  

Store phone order purchases can be returned in-store for a gift card or exchange only. Any store phone orders sent back to our online warehouse can be returned for a refund (full-priced items only) or a gift card in line with our returns policy.  

All store purchases sent back to our online warehouse are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.  

Return address: 2/48 Eagleview Place, Eagle Farm QLD 4009

Click to Download our Instore Returns form

 

Things don’t always go to plan. If you change your mind for any reason within 30 days of receiving your online order, we offer returns for all items subject to the below conditions. Sale items are eligible for a return to gift card only. All items must be in original condition, unworn and unwashed, with the original tags attached.  

Extended Returns Period

Orders placed online or purchased in-store between Monday November 18th, 2024 and Monday December 23rd, 2024, may be returned up until and including Wednesday, January 22nd, 2025.

Online Returns Portal

Our online return portal is hosted by Refundid and offers both instant refunds, standard return and return to gift card options. Please note, instant refunds are only available to customers residing in Australia. To review Refundid's terms and conditions including eligibility criteria, click here.

     
    Return Cost

    Return labels are at the expense of the customer and can be purchased via our online returns portal. To confirm if DHL service your return location click here. Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return. Return shipping rates can be viewed prior to purchase here.
     

    Processing Time For Returns   

    Once your return has arrived at our Australian warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.   


    Refunds
       
      

    Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution. Should you wish to make a return from an order placed with a gift card, the gift card will be reinstated as the primary refund method. Any remaining funds will be returned to the secondary form of payment. 


    Return to Gift Card    
      

    All sale items are return to gift card only. Gift cards are created in AUD currency and will fluctuate based on the foreign exchange rate. DISSH gift cards are valid for 3 years from the date of return and can be used both online and in-store.


    Faulty Item Returns 
      
      
      
      

    If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.


    Exchanges

    We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.  We know you’ll find something else to love.  


    Garment Returns Conditions

    All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 


    In-store Returns

    Store purchases can be returned in-store within 14 days for a gift card or exchange only. Store purchases can be returned to our warehouse for a return to gift card only and are returned at the customer’s expense. Please note, in-store returns are unable to be returned via our online returns portal.


    Online Returns In-store

    Want to drop by? Online orders can be returned to any DISSH store for a return to gift card or exchange only within 30 days of receiving your online order.  For store information click here.


    Refused Duties & Taxes  

    If any applicable duties and taxes are not paid, the order will be returned to DISSH. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order. For information regarding duties and taxes please click here.


    Refund of Duties & Taxes  
     

    Upon return of your items, any applicable customs, duties or taxes paid at checkout or upon receiving your order, will not be refunded by DISSH. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.  


    Returning Multiple Orders Within One Parcel
      
     

    Items across multiple orders can be returned within one parcel. We recommend lodging each item via the returns portal using the relevant order number. You may use the same label for all orders returned by selecting 'combine shipping labels' during lodgement. Please note, you are only able to select this option if you have not lodged your return with the courier prior to adding additional items for return. Please include all items within the one parcel, with the relevant returns information and fix the return label to the front of the parcel.

    Return Parcel Tracking 

    We recommend using our returns portal to ensure your return is as smooth as possible. If you wish to return your item via another carrier, we recommend using a tracked service. We are unable to investigate return parcels without a tracking number. Please ensure your return is handed to the courier driver or lodged at a postal facility. We do not recommend using a street postal box to initiate your return, as a lodgement receipt is unable to be provided.


    Returning an item purchased during a promotion period or with a discount code
     

    All full priced items purchased during a promotional period or where a discount code has been applied, are eligible for return to the original form of payment. All sale items purchased during a promotional period are only eligible for a return to gift card. 


    Non-returnable items 
     

    Due to sanitary and hygiene reasons, we are unable to offer returns for earrings.


    Swimwear  
     

    All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered. 


    Fragrances

    You spray, it stays (with you). Fragrances must remain sealed and in the original packaging. Moral of the story? Sniff test in store to be sure.

     

    Shipping FAQs

    • Couriers

      DISSH partner with Australia Post for all deliveries within Australia. International deliveries are dispatched via DHL Express. Once your order has been dispatched, you will receive a confirmation email along with carrier and tracking details.

    • Tracking your order

      Is your favourite pastime tracking your delivery? Because same. To track your delivery via Australia Post click here. To track your delivery via DHL click here.

    • Shipping Costs

      Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on the delivery location. All shipping costs are outlined in the above table and will be shown at checkout prior to purchase.  

    • Shipping Timeframes

      We're eager to get to you, too. Expected shipping times are an estimation given to us by the courier and may vary depending on locations. We do not offer any additional expedited shipping services. Please refer to the above table for anticipated shipping times.

    • Duties & Taxes
      • AU, NZ, SG, HK, JPN, ROK, MY, TW: Product prices include import duties and taxes. 

      • Rest of the World: Duties and taxes are calculated and displayed at checkout.


      Depending on your delivery location, you may have the option to choose between DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). If you select DDU, you’ll need to pay the required duties and taxes before your order can be delivered. 

      If these duties and taxes aren’t paid, your order will be returned to DISSH, and we’ll issue a refund to your original payment method, minus return fees and any customs charges. 

      For more details on duties and taxes, please refer to the table above. 

    • Stolen Parcels

      It is the customer’s responsibility to nominate a safe and secure shipping address. DISSH are not liable for stolen or missing parcels, once the order has been successfully delivered to the nominated address.

    • Damaged Parcels

      DISSH are not liable for damage sustained to parcels once successfully delivered to the nominated address. We are in your care now. 

    • Return To Sender Parcels

      If your parcel is being returned to DISSH, please reach out to our Customer Service team to arrange redelivery. Please note, redispatch fees may apply. 

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