In-store Returns
Store purchases can be returned in-store within 14 days for a gift card or exchange only. Please note, in-store returns are unable to be returned via our online returns portal. Store purchases can be returned to our warehouse for a return to gift card only and are returned at the customer’s expense.
Return address: 2/48 Eagleview Place, Eagle Farm QLD 4009
Click here to download our Instore Returns form

Online Returns In-store (AU Only)
Want to drop by? AU online orders can be returned to any DISSH store for a return to gift card or exchange only within 30 days of receiving your online order.  For store information click here.

Our online return portal is hosted by Refundid and offers instant refunds, instant exchanges, standard return and return to gift card options. Please note, instant refunds and instant exchanges are only available to customers residing in Australia. To review Refundid's terms and conditions including eligibility criteria, click here.

Return labels are at the expense of the customer and can be purchased via our online returns portal.

Returns Timeframe
Once you lodge your return via the Refundid portal, your return item must be shipped with your local postal or courier service within the next 7 days. Returns that haven’t been lodged within this timeframe will be automatically cancelled.  

Processing Time For Returns   
Once your return has arrived at our Australian warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.  

Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution. Should you wish to make a return from an order placed with a gift card, the gift card will be reinstated as the primary refund method. Any remaining funds will be returned to the secondary form of payment. 

If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.

Instant exchanges are available for Australian customers only, unless paid by Gift Card. For Australian orders paid by Gift Card, and all other regions wishing to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.  We know you’ll find something else you'll love. For more information on instant exchanges, click here. 

All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 

Items across multiple orders can be returned within one parcel. We recommend lodging each item via the returns portal using the relevant order number. You may use the same label for all orders returned by selecting 'combine shipping labels' during lodgement. Please note, you are only able to select this option if you have not lodged your return with the courier prior to adding additional items for return. Please include all items within the one parcel and fix the return label to the front of the parcel.

We recommend using our returns portal to ensure your return is as smooth as possible. If you wish to return your item via another carrier, we recommend using a tracked service. We are unable to investigate return parcels without a tracking number. Please ensure your return is handed to the courier driver or lodged at a postal facility. We do not recommend using a street postal box to initiate your return, as a lodgement receipt is unable to be provided.

All full priced items purchased during a promotional period or where a discount code has been applied, are eligible for return to the original form of payment. All sale items purchased during a promotional period are only eligible for a return to gift card or instant exchange.

Due to sanitary and hygiene reasons, we are unable to offer returns for earrings and lip care products.

Swimwear
All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in intact and in place for the return to be accepted. 

Fragrances
You spray, it stays (with you). Fragrances must remain sealed and in the original packaging. Moral of the story? Sniff test in store to be sure.