Returns

 

Not the one? It happens. We’re here to make things as easy as possible. You can choose to return your DISSH purchase for an instant refund with our returns partner Refundid (AU only), or you can go directly through our standard returns option below.  

 

 

 

Things don’t always go to plan. If you change your mind for any reason within 30 days of receiving your online order, we offer returns for all items subject to the below conditions. Sale items are eligible for a return to gift card only. All items must be in original condition, unworn and unwashed, with the original tags attached.  

Online Returns Portal

Our online return portal is hosted by Refundid and offers both instant refunds, standard return and return to gift card options. Please note, instant refunds are only available to customers residing in Australia. To review Refundid's terms and conditions including eligibility criteria, click here.

 
Return Cost

Return labels are at the expense of the customer and can be purchased via our online returns portal. To confirm if DHL service your return location click here. Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return. Return shipping rates can be viewed prior to purchase here.
 

Processing Time For Returns   

Once your return has arrived at our Australian warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.   

Refunds     

Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution. Should you wish to make a return from an order placed with a gift card, the gift card will be reinstated as the primary refund method. Any remaining funds will be returned to the secondary form of payment. 

Return to Gift Card      

All sale items are return to gift card only. Gift cards are created in AUD currency and will fluctuate based on the foreign exchange rate. DISSH gift cards are valid for 3 years from the date of return and can be used both online and in-store.

Faulty Item Returns         

If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.

Exchanges

We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.  We know you’ll find something else to love.  

Garment Returns Conditions

All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 

In-store Returns

Store purchases can be returned in-store within 14 days for a gift card or exchange only. Store purchases can be returned to our warehouse for a return to gift card only and are returned at the customer’s expense. Please note, in-store returns are unable to be returned via our online returns portal.

Online Returns In-store

Want to drop by? Online orders can be returned to any DISSH store for a return to gift card or exchange only within 30 days of receiving your online order.  For store information click here.

Refused Duties & Taxes  

If any applicable duties and taxes are not paid, the order will be returned to DISSH. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order. For information regarding duties and taxes please click here.

Refund of Duties & Taxes   

Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by DISSH. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country. Taxes are refundable and will be refunded at the time of return.  

Returning Multiple Orders Within One Parcel   

Items across multiple orders can be returned within one parcel. We recommend lodging each item via the returns portal using the relevant order number. You may use the same label for all orders returned by selecting 'combine shipping labels' during lodgement. Please note, you are only able to select this option if you have not lodged your return with the courier prior to adding additional items for return. Please include all items within the one parcel, with the relevant returns information and fix the return label to the front of the parcel.

Return Parcel Tracking 

We recommend using our returns portal to ensure your return is as smooth as possible. If you wish to return your item via another carrier, we recommend using a tracked service. We are unable to investigate return parcels without a tracking number. Please ensure your return is handed to the courier driver or lodged at a postal facility. We do not recommend using a street postal box to initiate your return, as a lodgement receipt is unable to be provided.

Returning an item purchased during a promotion period or with a discount code 

All full priced items purchased during a promotional period or where a discount code has been applied, are eligible for return to the original form of payment. All sale items purchased during a promotional period are only eligible for a return to gift card. 

Non-returnable items  

Due to sanitary and hygiene reasons, we are unable to offer returns for earrings and lip care products.

Swimwear   

All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered. 

Fragrances

You spray, it stays (with you). Fragrances must remain sealed and in the original packaging. Moral of the story? Sniff test in store to be sure.