AUSTRALIAN RETURNS

For all returns within Australia we offer returns via our online portal for AUD $8.95. Simply enter your details in the portal and either print the shipping label or take your package return and QR code to any Australia Post Collect or Return Location and they will print the shipping label for you. Choose to drop off your return at any local post office, Australia Post street posting box or selected branches of retailers. Please also include a completed returns form which you will have received with your parcel. If you have misplaced this, you can download print a copy below.  

Click to visit the Online Returns Portal

Click to Download our Returns form

INTERNATIONAL RETURNS

For all returns outside of Australia and USA, please download our returns form and send the item back to us at your own cost. 

Return address: Unit 2/48 Eagleview Place, Eagle Farm, QLD, 4009, Australia.

Click to Download our Returns form

USA RETURNS

For all returns from the USA we offer refunds or gift cards via our online portal for USD $10.00. Simply enter your details in the portal, print the shipping label and take to any post office. The shipping amount will be deducted from your return.

Click to Visit the Online Returns Portal

RETURNS FAQ'S

 

  • What is your online returns policy?

    At Dissh we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. For full priced items, you can return within 30 days for a refund or online credit. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided. (Your proof of purchase is the invoice you receive with your order)

    Sale items are only eligible for an online credit within 30 days of purchase. Outlet items are a final sale and can not be returned unless deemed faulty. 

    Payments for refunds will be provided in the same tender as the original sale.

    Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

  • What is your instore return policy?

    At Dissh we aim to provide you with quality products and service at all times, however if you have purchased an item from one of our stores and believe it is faulty, the below conditions do not apply. Faulty items should be returned once the fault is discovered and can either be replaced or refunded.

    If for any reason you're not happy with your purchase, full priced items can be exchanged or a credit note can be issued within 14 days of purchase at any of our store locations (proof of purchase in receipt form is required) For sale items, we offer exchanges within 14 days of purchase at any of our store locations if proof of purchase is provided.

    Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

    Please ensure that the product is unworn, unwashed, and has the tags attached. We will refuse returns of items where it's obvious that the above conditions have not been met.

  • Can I exchange my item online?

    Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.

  • If I apply a promotional code to my full price item can I still return for a refund?

    If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

  • I have received a faulty item, what now?

    You have received your order and excitedly open the package only to discover…

    Your product has arrived broken or your product has arrived damaged and is deemed to be faulty or has a manufacturer fault.

    If you believe that your purchase has a fault, please email our friendly Customer Service team at customerservice@dissh.com.au with your invoice number, details of the fault and a photo of the fault. Our team will happily assist you further and organise your return postage. 

    Please be aware it is at the discretion of the company to deem an item faulty.

  • Can I return my online order in one of your stores?

    If you are returning your online order in store our in stores return policy will apply to this. Please keep in mind refunds are not eligible in store for online orders, so if you are intending to refund a full price item (as per the online return policy) this needs to be returned back to our online boutique. 

    Full price items can be returned in store for exchange or store credit.

    Sale items can be returned to store for exchange only.

    Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

    Please ensure that the product is unworn, unwashed, and has the tags attached and bring along your invoice. We will refuse returns of items where it's obvious that the above conditions have not been met.

  • Have you received my return?

    All returns will be processed within 3-5 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us.

    We will send a confirmation email once your return has been finalised.

  • I have been issued a refund but the funds are not in my bank account, what now?

    All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)