Domestic Orders
We're business as usual for all Australian Orders. We dispatch all orders received before 2pm AEST (Monday – Friday) on the same business day.
*All Australia Post signed for delivery parcels will be “Authority to Leave” effective immediately, in an effort to minimise social interactions in accordance with official COVID-19 guidelines.
| Australia | Orders over $75 // Express Shipping (Metro 1 business day) | FREE |
| Orders under $75 // Express Shipping (Metro 1 business day) | $9.99 AUD |
International Orders
Australia Post expects international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. For further information please refer to Australia Post International Updates.
| New Zealand | Orders under $150 // Standard Shipping (3-7 business days) | $10.00 AUD |
| Orders under $150 // Express Shipping (2-3 business days) | $15.00 AUD | |
| Orders over $150 // Express Shipping (2-3 business days) | FREE | |
| USA & Canada | Orders Under $100 // Standard Shipping: (3-10 business days) | $10.00 AUD |
| Orders Under $100 // Express Shipping (2-4 business days) | $25.00 AUD | |
| Orders Over $100 // Express Shipping (2-4 business days) | FREE | |
| Asia | Express Shipping (4-5 business days) | $25.00 AUD |
| UK & Ireland | Express Shipping (5-6 business days) | $30.00 AUD |
| Europe | Express Shipping (4-6 business days) | $35.00 AUD |
| Rest of the world | Express Shipping (3-7 business days) | $35.00 AUD |
Delivering your order
If your order was placed before 2pm AEST Monday - Friday it will be packaged and sent out the same day.
We use Australia Post for all of our deliveries. If you are unable to find your email from Australia Post please check your junk mail filter or alternatively contact us here at customerservice@dissh.com.au.
Dissh delivers to New Zealand, United States of America and United Kingdom.
Please note that Australia Post and Dissh do not operate on public holidays or weekends.
Once your parcel is collected from our warehouse and scanned into the Australia Post depot, Australia Post will email you a tracking number. To track your parcel, please enter your number here: Australia Post Website
Once your order has left our warehouse, it is in the hands of Australia Post. Any delays caused by the Shipping company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the Shipping companies, and may vary depending on locations.
Subject to the Dissh returns policy, Dissh will take care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Dissh.
Australia Post Tracking
Your Australia Post Eparcel tracking number will be emailed to the email address on your order. Please note if you don't enter an email address on your order you will not receive an order confirmation or tracking information. Occasionally this emailed tracking number could fall into your junk mail box depending on your email filtering. Watch out for this email so you can track the progress of your order from our doorstep to yours!
To track your order, please visit: www.auspost.com.au/track/
Expected Shipping Times
Australia Post Express
If your Shipping address is within the Australia Post express post network (Australian capital cities and major metro areas) your order will be delivered in the next business day. If your address is outside of the express post network, your order will be delivered between 1-3 working days.
WA and rural areas expected Shipping time is 2 - 7 business days.
International Taxes
All prices are in Australian dollars.
You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes. Australia Post will contact you if there are any issues.
Need more information?
Shipping times within Australia are subject to Australia Post network terms and conditions. If you have any questions regarding your parcel Shipping time or if you're unsure if your Shipping address is within the Australia Post express next day Shipping network please contact:
Australia Post Customer Service on 13 POST (13 7678)
Dissh Customer Service on customerservice@dissh.com.au or +61 7 3725 7633
